Frequently Asked Questions (FAQs)
Login and General Information
What is ORA?
ORA™ (Online Reporting Application) is an online on-time application tailored for industry requiring fast and efficient service thru provider and client interaction.
What are the benefits of ORA™? Why it is needed?Traceability, easy retrieval and cost nothing to do BI endorsement. Today’s world is a fast and go broke thingy. So this supplies fast and efficient feedback feature.
Where is ORA™ being used?A valuable tool for client in realizing service availability 24/7.
How do I log into ORA™?You are automatically have a logon requirement of ORA™ when you are an official client with privacy to your own documents and report.
Is training available for ORA™?Yes, training is available either online or actual demonstration. You can request anytime.
Who has access to ORA™? Are employees required to use this application?If you are our employee, yes you can access ORA™ in your work place. If you are an employee of a client company you can access it anywhere on your own privilege only.
Can I access ORA™ from my home Computer?Clients who opted to use the application can have access as authorized by their company having to request such from us.
Does ORA™ work on my phone?Yes. ORA™ is also supported on mobile and tablet devices.
System Requirements
What are the minimum hardware and software requirement of ORA™?
In order to use ORA™ effectively, your computer must have at least the following specifications.
Operating System: Windows 7 or higher/ Mac
Processor: 1 Gigahertz or higher
Hard Drive: 100 MB of disk space
Memory: 1 GB of RAM or greater
Monitor: 1024 x 768 resolution or higher
Additional software: Latest version of Mozilla Firefox/Google Chrome, Internet Explorer/Microsoft Edge and Safari
ORA™ supports four primary browsers: Firefox Mozilla, Google Chrome, Internet Explorer and Safari. While those four browsers may work fine on a PC or Mac, Firefox and Chrome have both proven to be more compatible with ORA™ and are thus recommended for use by all users.
How will I know the version of my browser?Mozilla Firefox - Click the Firefox button, on the help menu click the "About Firefox" button
Google Chrome - Click the Menu button and click the "About Google Chrome" option.
Internet Explorer - Click the Help button and click the "About Internet Explorer" button.
Yes. ORA is a web-based application that requires steady internet connection. Data is held in the cloud allowing you to access it 24/7 from any location with an internet connection.
Enrollment
What type of accounts can I enroll in ORA™?
You must be an employee or a client before this can be defined.
How do I enroll in ORA™?First, you must be our Client. Then, you will need to complete the form provided by the POC/Manager as our primary requirement to enroll certain user in ORA™.
How soon can I access my account in ORA™?You can access your account as soon as you have successfully enrolled and logged in.
Security Questions
How is security of information enforced in ORA™?
The security of ORA™ is ensured through three means:
* Password-protected logins: No one can access the system without having a username and password that is issued by a System Administrator and verified by the system every time a connection is made.
* Captcha Provided – is program that protects websites against bots by generating and grading test that human can pass but current computer programs cannot.
* Role-based access: When a person is issued a system login, they are also assigned a role. When someone logs in to the system, the system verifies his/her role. Based on the role assigned, there are limits to the actions that can be performed and the data that can be accessed. Role based prevents non-authorized staff from viewing sensitive data.
Contact your POC/Manager for they will do the service for you.
When I leave ORA™ idle for a period of time, what will happen?ORA™ will automatically locked your account within 15 minutes of inactivity and requires your password to restore your session as part of the security measures.
How much historical information is available on ORA™?Clients are given 90 days of online record retrieval as authorized. Beyond that, a request is necessary and the fee shall be collected and included in the monthly billings.
User ID and Password Maintenance
What happens if I forgot my Username?
Your username and temporary password will be send via email and you can retrieve it anytime if not yet deleted. However, you can always request.
What happens if I forgot my Password?Contact your corresponding Account Supervisor.
Passwords must be at least 8 characters in length and must contain at least one upper and lower case letter, number and symbol. To reset your password, click “Forgot Password”. Once you’ve entered your username, a “Reset Password” button will display after hitting “Continue” button.
I requested to reset my password but have not received it. How long does it normally take?Password reset emails are sent immediately, but delivery can depend on your email provider. Check your spam/junk email settings/folder if you do not receive the email. If the email is still not received, contact technical support at your email service provider to determine if the reset password email is being filtered out or blocked.
I need a new password, but no longer have access to the email address where the reset password email was sent.If you don’t have access to the email address listed on your account, you will need to contact the POC/Manager. For security reasons, the reset password email is sent only to the email address associated with your account. System administrator will then update the email address on the account as appropriate.
What are the guidelines in creating username and Password?
Your username has been uniquely created by the System Administrator.
Your Login Password should follow the required format below:
* Minimum of 8 characters
* With at least one capital letter, a number and a special character
* Should not be the same as your current password
* Should not consist of all the characters used in your username
* Spaces are not allowed.
* Passwords are CASE SENSITIVE.
* Password will expires after 90 days.
Yes, you can change your password by following the instructions below;
* Login to ORA™ with your current username and password.
* Click your name to display options then click Profile.
* Click Password tab and enter your current password and your new password. Then retype your new password and click “Update”.
Ensure the security of your password by doing the following:
• Protect your password. Do not divulge them to others.
• Commit your password to memory; never write it down.
• Change your password whenever you feel that your password may be compromised.
• Do not use passwords that can be easily guessed.
• Always exit properly from ORA™ by clicking the Logout button.
Contacting ORA™ Development Team
How do I report a bug or request a new feature?
Announcement of new releases and bug fixes will be sent to our POC where they are also obliged to disseminate the info to their respective clients.
If you find a bug in ORA, please report it to the assigned POC/Manager. Then, we let them use our HELPDESK, the site that automates an issue resolution, to also track the status of all bug reports. You can also use the same process to suggest a new feature. You should provide screenshots and/or proofs to support your request.
If your question is not answered in the FAQ, the quickest way to get an answer is to contact your assigned POC/Manager via email stating your concern. You may also call them directly with any questions you may have.
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